Last Updated: June 2026
Ferm India respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect:
Personal Information:
- Name
- Mobile number
- Email address
- Business information
- Dealer details
- Shipping and billing information
Account Information:
- Username
- Login activity
- Account preferences
Device Information:
- IP address
Notification Information:
- Firebase push notification identifiers
2. How We Collect Information
Information is collected when:
- Accounts are created
- Orders are placed
- Warranty claims are submitted
- Users communicate with us
- OTP verification is completed
- Notifications are delivered
3. OTP and Verification Data
We may send One-Time Passwords (OTPs) through SMS for account verification and security purposes.
Users consent to receiving such communications when using our services.
4. How We Use Information
We use collected information to:
- Manage accounts
- Process orders
- Deliver products
- Handle warranty claims
- Communicate updates
- Improve services
- Prevent fraud and misuse
- Meet legal obligations
5. Push Notifications
Ferm India may use Firebase Cloud Messaging (FCM) to send:
- Order updates
- Account notifications
- Service alerts
Users may disable notifications through device settings.
6. Information Sharing
We do not sell personal information.
Information may be shared with:
- Logistics partners
- Technology service providers
- Legal authorities when required by law
- Professional advisors and auditors
7. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information.
However, no online system can guarantee absolute security.
8. Data Retention
Information is retained only as long as necessary for:
- Business operations
- Warranty management
- Legal compliance
- Dispute resolution
9. User Rights
Users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of information where legally permissible
Requests may be submitted through the contact details below.
10. Third-Party Services
The platform may rely on third-party services for:
- SMS delivery
- Notification services
- Hosting infrastructure
Such providers may process information on our behalf.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age.
12. Changes to This Policy
Ferm India may update this Privacy Policy periodically.
Updated versions will be posted on the platform with a revised effective date.
13. Contact and Grievance Officer
Ferm India No.85/1, 2nd Floor, 1st Main, 3rd Cross,
New Timberyard Layout,
Bangalore – 560026,
Email: info@fermindia.in
Phone: +91-96060 79453
Users may contact us regarding privacy concerns, grievances, or data-related requests.